Child Support – Case Initiation Specialist
Pay rate: $16.00
Project Hours of Operation: 8:00am -5:00pm CT
Job Description
– Assess cases through contract/project systems, and appropriate internet resources to obtain relevant case information required to take action (locate, paternity, establishment, enforcement, etc.) and takes appropriate legal case actions within appropriate Federal, State and contractual time frames.
– Assist customers in a courteous and professional manner.
– Respond to telephone calls and written customer inquiries within required time frames.
– Ensure timely completion of priority referrals.
– Consistent use of discretion and judgment to analyze, interpret data, and decide what actions are necessary based on the varying facts and circumstances of each individual case.
– Maintain customer confidentiality.
– Perform other duties as assigned by leadership.
Minimum Requirements:
– Bachelor’s degree with 3+ years of experience. .
– May have additional training or education in area of specialization.
– Develop solutions to a variety of problems of moderate scope & complexity.
– General application of concepts & principles.
– Contribute to the completion of organizational projects & goals.
– Frequent use and general knowledge of industry practices, techniques, and standards.
– Apply knowledge and skills to complete a wide range of tasks.
– Communicate on complex or sensitive issues or draft responses for supervisor or manager.
“-Enter appropriate data into computer programs.
-Produce and maintain data reports and alert management of inconsistencies or issues.
-Perform database queries to assist with analysis and report issues when appropriate and necessary.
-Interpret, select, or code items to be entered from a variety of document sources.
-Verify data entries for accuracy and completeness.
-Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project.
-Perform audits of own work and or that of others to ensure conformance with established procedures.
-Participate in task oriented groups representing the interests of the area and provide information necessary to address and resolve potential issues.
-Provide support to various project stake holder.
Benefits:
- Medical Insurance
- Dental Insurance
- Life Insurance
- STD/LTD
- 401K