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Customer Service Representative

Job Type: Full-time (40 hours per week)

Job Status: Contract-to-Hire

Paid Training: 3–4-week comprehensive training program

Pay Structure:

  • During Training: $15.00/hour (Weekly)
  • After Training: $17.00/hour (Weekly), $19.00/hour for bilingual candidates (Weekly)

Schedule: 8-hour shifts between 7:00 am and 7:00 pm, including Saturdays

Background Check and Drug Screen: Required

Job Description:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will interact with customers to handle account maintenance queries, address complaints, and provide information about our program and collections process. You will also play a crucial part in resolving violations, processing payments, updating invoices, and collaborating with other departments. Strong negotiation skills and the ability to handle escalated accounts are essential for success in this position.

Responsibilities:

  • Process account maintenance queries, complaints, and inquiries from customers
  • Resolve violations and implement appropriate solutions
  • Receive and process payments, update invoices, and ensure accurate record-keeping
  • Collaborate with different divisions and departments to address and resolve customer issues
  • Perform daily collector and administrative duties
  • Utilize effective negotiation techniques to resolve escalated accounts

Job Requirements:

  • 1-2 years of customer service experience
  • Prior call center experience preferred
  • Flexibility to work a variety of shifts
  • Professional and courteous demeanor while interacting with customers
  • Strong critical thinking and de-escalation skills
  • Ability to work independently and drive towards resolutions
  • Minimum typing speed of 35 correct words per minute
  • Excellent telephone, written, and verbal communication skills
  • High school diploma or G.E.D. equivalent from an accredited institution

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