Benefits Counselor

Who We Are:

Our client administers the benefits for State of Texas employees, retirees, and some employees of higher education institutions. These benefits, funded by participating members and the state, are an investment in the state workforce. More than 541,500 people rely on these benefits daily!
The Contact Center is the front line in supporting our members as they navigate day to day decisions related to their benefits. We strive to provide supportive education and guidance to our members and their families as they move through all stages of life and career.

Who Are You:
We our looking for Benefits Counselors to work in our Contact Center providing exemplary insurance and retirement benefit education, problem solving, and guidance to our members over the phone.
To be successful as a Benefits Counselor, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.
Successful candidates will:

  • Have a strong sense of self awareness
  • Be adaptable
  • Be problem solvers
  • Have a proven track record of good judgment and decision making at work
  • Be hungry for feedback and have a professional approach to implementing it
  • Be interested in personal and professional growth

What you will do:
As a Benefits Counselor in our Contact Center, you will work in a fast-paced environment answering moderately complex incoming inquiries through telephone calls and email from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement or benefits problem resolution issues. Benefits Counselors educate employees and retirees and promote other services that support members. Work is performed under the supervision of the Customer Service Supervisor with moderate latitude for the use of initiative and independent judgment.

  • Efficiently answers questions, educates, and counsels members regarding state employee benefits programs, including insurance, retirement, online tools, and any related matters.
  • Communicates tactfully and provides information in a clear and concise manner. Manages communication style to match customers with various levels of knowledge and experience.
  • Uses sound decision-making and judgment skills and appropriately applies and interprets existing law, pending legislation, rules, policies and procedures.
  • Promotes related tools, services, and programs.
  • Provides exceptional service as defined by customer service guidelines.
  • Assists customer service leadership with handling moderately complex member inquiries.
  • Provides moderate training support to other customer service personnel.
  • Performs other duties as assigned.

Required Minimum Qualifications

  • Graduation from an accredited four-year college or university. Each year of relevant experience over the required minimum may be substituted for education.
  • Three (3) years of qualifying customer service experience.
  • Experience applying and explaining complex law, rules, policies or procedures.
  • Excellent verbal and written communication skills.
  • Verbal skills will be assessed throughout the hiring process.
  • One (1) year of qualifying experience in Windows based computer software, including Microsoft Office and Internet Explorer.
  • Ability to type at least 40 words per minute.

Preferred Qualifications

  •  Experience in human resources related field including health insurance, life insurance, disability insurance, retirement plans or other employee benefits.
  • Professional development or college coursework from an accredited college in human resources, insurance, retirement plans or other employee benefits.

Additional Details

These are temp-to-hire positions. As a temp-to-hire you will initially be employed by ChaseSource to fulfill a work assignment at our client and convert full time with them.

Employees receive free parking in the area, and we are in walking distance of many different bus routes, other public transportation options, different restaurants, and downtown Austin events and venues.

The Contact Center is devoted to providing ongoing career learning and skill development for its Benefit Counselors.

Pay Rate $24.35 per hour.  This is not a remote position.

Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance

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All Industries. All the time

No matter the industry. No matter the specialization. Chase Source is your source for exceptional people.